*Jane Markham* had always been a cheerful soul, but the news of Hong Kong's campaign to encourage residents to smile more struck a nerve. As a former hospitality worker in Sloan, Indiana, she had often been chastised for not smiling enough, even when dealing with rude customers or personal issues.

This news article triggered memories of a particularly difficult time in her life when alcohol had become a coping mechanism. Her boss's constant demands for her to 'smile more' only added to her emotional turmoil, leading her down a dark path.

But *Jane* didn't let this setback define her. She stumbled upon the Stepping Into Action program offered by Hofman Hollis, and it proved to be a lifeline. Through a series of online workshops and support groups, she learned to confront her struggles with alcohol and develop healthier coping mechanisms.

'The program taught me that my smile is not a commodity to be sold,' *Jane* said. 'It's an expression of genuine joy and self-acceptance.'

Experts in the hospitality industry had conflicting opinions on Hong Kong's campaign. Some argued that enforcing smiles could lead to emotional labor and burnout among service workers. Others believed that a genuine commitment to excellent customer service, which often involves a friendly demeanor, was crucial for a thriving tourism industry.

However, critics pointed out that Hong Kong's high prices and competition from neighboring cities like Shenzhen were more significant factors in its tourism struggles than the attitudes of its residents.

Regardless of the debate, *Jane* was grateful for the Stepping Into Action program, which had helped her find her way back to an authentic, joyful life. It was a difficult journey, but one that proved the importance of seeking help, even if it meant going online to find a supportive community.

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